EX Training Course (Main Topics)
A draft list topics for an EX (Employee Experience) Training course. I am adding/editing these topics.
A draft list topics for an EX (Employee Experience) Training course. I am adding/editing these topics.
With the growth of online shopping during the COVID pandemic, the digital world became the dominant customer environment. And post-2020, e-commerce continued to expand — in fact, the global e-commerce market size is projected to have a 14.7% compounded annual growth rate from 2020 to 2027. To be competitive today, you
A customer journey in life insurance involves several touchpoints where customers interact with the insurance provider. These touchpoints are opportunities for the insurance provider to create a positive customer experience and build customer loyalty. The following are some common touchpoints in the customer journey for life insurance: By understanding these
Implementing a successful Customer Experience (CX) program for retail banking involves several key steps: Here are some specific activities that can be included in a Customer Experience (CX) program for retail banking: By implementing these activities, you can create a comprehensive CX program that delivers tangible benefits to your customers
Becoming a customer experience (CX) professional requires a combination of education, experience, and ongoing professional development. Here’s a roadmap to help you achieve this career goal: By following this roadmap, you can build the foundation for a successful career as a CX professional. As you gain experience and grow your
The experience economy is a concept that refers to the transformation of the economy from a goods-based model to a service-based model, and finally to an experience-based model. It was first introduced by B. Joseph Pine II and James H. Gilmore in their 1998 book “The Experience Economy: Work Is
By CX.AI
“Customer experience, often referred to as CX, is the culmination of all interactions and engagements a customer has with a brand. In today’s business landscape, customers are becoming increasingly discerning and have higher expectations than ever before. As a result, the quality of their experience with a brand has become
Continue reading“CX is the new currency of business. Invest in it wisely.”
Is customer experience management a growth strategy or a cost strategy? When customers have a poor experience, results include churn, refunds, returns, service inquiries, escalations, negative word of mouth, and more marketing and sales expense to offset all of the above for continual increases in revenue. There are hidden costs, too, such as lost productivity associated
EX, a force to be reckoned with A way to inspire, to lead, to uplift It’s not just what’s seen on the outside But a feeling deep within, a source of pride It’s the culture, the values that we hold The way we treat others, how we unfold A journey