Hulu has slowly been creating one of the best digital content customer experiences out there. The streaming wars are in full swing, with 2020 bringing new entrants like HBO Max and Peacock to fight against the long-time favorites.  The battle for streaming viewers essentially comes down to two main factors: libraryand experience.

Continue reading10 Ways Hulu Is Building A Customer Experience To Rival Netflix

#1. Don’t worry about industry review. Have relentless focus on the fans/customers. Praise in trade magazines or getting awards means nothing unless your customers love you.#2. Make products for your customers. Keep it simple. & Like Steve Jobs: start with the customers and work backwards to the product.#3. Make it

Continue reading4 Lessons from the most customer-centric rock genre