3 CX Growth Keys for CEOs
Is customer experience management a growth strategy or a cost strategy? When customers have a poor experience, results include churn, refunds, returns,…
Customer Experience
Five Customer Experience Trends To Watch In 2023
As we head into 2023, companies face a difficult crossroads. Inflation has consumers on edge, staffing shortages impact frontline workers, and technology…
25 Of The Most Customer-Centric Companies From 2020
Each year, I compile a list of customer-centric companies. These are the organizations that are leading in customer centricity, innovation, employee experience…
3 Biggest CX Announcements At CES
CES may have looked different this year with its virtual format, but the world’s largest tech trade show is still the go-to…
10 Ways Hulu Is Building A Customer Experience To Rival Netflix
Hulu has slowly been creating one of the best digital content customer experiences out there. The streaming wars are in full swing,…
4 Lessons from the most customer-centric rock genre
#1. Don’t worry about industry review. Have relentless focus on the fans/customers. Praise in trade magazines or getting awards means nothing unless…