CX, it’s more than just a word It’s the bond that customers have heard With brands that listen and understand Building trust, making a loyal brand It’s about creating a seamless flow Where customer service is always on the go With empathy, kindness and a smile Going the extra mile,
Online sales are reaching all-time highs as buyers become more comfortable with digital transactions — in 2021, for example, consumers spent a collective $14 billion online across Black Friday and Cyber Monday. For businesses, the shift to online-first purchasing offers substantive potential, but also underpins prospective problems: As the number of digital
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As we head into 2023, companies face a difficult crossroads. Inflation has consumers on edge, staffing shortages impact frontline workers, and technology continues to grow and evolve. But even with all of these changes and challenges, the best customer experiences are focused on one thing: people. It’s never been more
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