Artificial Intelligence (AI) is no longer sci-fi. There is a reason AI in customer experience has been the point of discussion since OpenAI’s ChatGPT launched in November 2022. It has manifold use cases in businesses across industries, enhancing user experience and driving innovation. It is not just ChatGPT; customer service
Continue readingHow Will AI Improve Customer Experience in 2023?
Introduction In today’s rapidly changing world, the life insurance industry must adapt to stay relevant and competitive. As technology continues to advance, it’s essential for insurance companies to innovate and leverage the latest tools to provide a seamless customer experience. This article will discuss the various ways in which life
Continue readingRevolutionizing Life Insurance: Enhancing Customer Experience to Drive Growth
Becoming a customer experience (CX) professional requires a combination of education, experience, and ongoing professional development. Here’s a roadmap to help you achieve this career goal: By following this roadmap, you can build the foundation for a successful career as a CX professional. As you gain experience and grow your
The experience economy is a concept that refers to the transformation of the economy from a goods-based model to a service-based model, and finally to an experience-based model. It was first introduced by B. Joseph Pine II and James H. Gilmore in their 1998 book “The Experience Economy: Work Is
By CX.AI
“Customer experience, often referred to as CX, is the culmination of all interactions and engagements a customer has with a brand. In today’s business landscape, customers are becoming increasingly discerning and have higher expectations than ever before. As a result, the quality of their experience with a brand has become
Continue reading“CX is the new currency of business. Invest in it wisely.”
EX, a force to be reckoned with A way to inspire, to lead, to uplift It’s not just what’s seen on the outside But a feeling deep within, a source of pride It’s the culture, the values that we hold The way we treat others, how we unfold A journey
CX, it’s more than just a word It’s the bond that customers have heard With brands that listen and understand Building trust, making a loyal brand It’s about creating a seamless flow Where customer service is always on the go With empathy, kindness and a smile Going the extra mile,