Topic 3: Employee Engagement
This section focuses on the importance of employee engagement and how it affects the overall EX. Some of the key…
Topic 2: Understanding the Employee Journey
This section focuses on mapping the various stages of an employee’s experience within an organization and identifying pain points along…
Topic 1: What is EX?
The first topic in an EX (Employee Experience) is typically an introduction to the concept of EX and why it…
EX Training Course (Main Topics)
A draft list topics for an EX (Employee Experience) Training course. I am adding/editing these topics.
The Importance of Brand Experience
With the growth of online shopping during the COVID pandemic, the digital world became the dominant customer environment. And post-2020,…
CX in Life Insurance
A customer journey in life insurance involves several touchpoints where customers interact with the insurance provider. These touchpoints are opportunities…
CX in retail banking
Implementing a successful Customer Experience (CX) program for retail banking involves several key steps: Here are some specific activities that…
Roadmap to become a CX Professional
Becoming a customer experience (CX) professional requires a combination of education, experience, and ongoing professional development. Here’s a roadmap to…
The Experience Economy – short version
The experience economy is a concept that refers to the transformation of the economy from a goods-based model to a…
Inspiration quotes about CX
By CX.AI