This section focuses on mapping the various stages of an employee’s experience within an organization and identifying pain points along the way. By understanding the employee journey, organizations can design and deliver a more positive EX that addresses the needs and expectations of employees at each stage.

Some of the key points that could be covered in this section include:

  1. Mapping the Employee Journey: An overview of the different stages of an employee’s experience, including recruitment, onboarding, day-to-day work, career development, and offboarding.
  2. Identifying Pain Points: An exploration of the challenges and obstacles that employees face at each stage of the journey, and how to address these pain points to create a more positive EX.
  3. The Importance of Onboarding: A discussion of the importance of effective onboarding, and how to design an onboarding process that sets employees up for success.
  4. Career Development: An examination of the role of career development in creating a positive EX, and how to support employees in their career growth and development.
  5. Offboarding: An overview of the offboarding process, and how to design an offboarding experience that is respectful, supportive, and leaves a positive impression on employees.

By the end of this section, participants should have a clear understanding of the employee journey and how to design and deliver a more positive EX at each stage. This will help organizations to create a workplace that is supportive, engaging, and fulfilling for employees, and ultimately drive better business outcomes.