“CX is the new currency of business. Invest in it wisely.”
“Customer experience, often referred to as CX, is the culmination of all interactions and engagements a customer has with a…
“Customer experience, often referred to as CX, is the culmination of all interactions and engagements a customer has with a…
Is customer experience management a growth strategy or a cost strategy? When customers have a poor experience, results include churn,…
EX, a force to be reckoned with A way to inspire, to lead, to uplift It’s not just what’s seen…
CX, it’s more than just a word It’s the bond that customers have heard With brands that listen and understand…
Online sales are reaching all-time highs as buyers become more comfortable with digital transactions — in 2021, for example, consumers…
As we head into 2023, companies face a difficult crossroads. Inflation has consumers on edge, staffing shortages impact frontline workers,…
Quy tắc Đỉnh-Kết cho rằng mọi người đánh giá một trải nghiệm dựa trên cảm giác của họ khi nó…
Discover why universal human behavior traits are key to a successful XM activation. Experience management (XM) is becoming increasingly vital…
Each year, I compile a list of customer-centric companies. These are the organizations that are leading in customer centricity, innovation,…
CES may have looked different this year with its virtual format, but the world’s largest tech trade show is still…