Engaged Employees Create Better Customer Experiences
Summary. It’s time for leaders to double down on the idea that the employee experience (EX) is now the key…
Topic 10: Action Planning
This section focuses on the development of a practical action plan to improve the EX in an organization. Some of…
Topic 9: EX Case Studies
This section focuses on the examination of real-life examples of organizations that have successfully transformed their EX. Some of the…
Topic 8: Measuring and Improving EX
This section focuses on the importance of measuring and improving the EX, and provides practical tools and techniques for doing…
Topic 7: Technology and EX
This section focuses on the role that technology plays in shaping the EX, and how organizations can leverage technology to…
Topic 6: Communication and Feedback
This section focuses on the importance of effective communication and feedback in creating a positive EX. Some of the key…
Topic 5: Employee Well-being
This section focuses on the importance of employee well-being and how it affects the overall EX. Some of the key…
Topic 4: Workplace Culture
This section focuses on the impact of workplace culture on the EX, and how organizations can shape and cultivate a…
Topic 3: Employee Engagement
This section focuses on the importance of employee engagement and how it affects the overall EX. Some of the key…
Topic 2: Understanding the Employee Journey
This section focuses on mapping the various stages of an employee’s experience within an organization and identifying pain points along…